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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Trevor Pendergraph

Trevor Pendergraph

February 4, 2025

5  out of  5
rating by Trevor Pendergraph
"Kayla helped me get insurance all set up for my home. And it was a breeze! Thank you!"
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Adam Blair

February 3, 2025

1  out of  5
rating by Adam Blair
"My experience with State Farm was overwhelmingly negative, and I strongly recommend against using their services. I initially chose State Farm in March 2023 for auto and renter’s insurance because their premiums were highly competitive. However, my house was broken into in September 2023, and I filed a claim for approximately $11,500. State Farm only offered to pay $3,200. In hindsight, I should have rejected this payment and hired a lawyer to contest the $8,300 difference. The payment itself took three weeks to process, requiring daily follow-ups on my part. My agent, Shawn Wilkins, never reached out to me. State Farm claimed the difference was due to jewelry not being covered, but when I requested a copy of my policy to verify the terms, I never received a response. After my renter’s insurance expired, I received a letter stating that State Farm was dropping me from coverage. Shortly after, my auto insurance premium increased by 16%, which I suspect was an attempt to recoup their losses from my renter’s insurance claim. I would strongly advise against using State Farm and would actively discourage others from choosing their services."
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H JT

October 29, 2024

5  out of  5
rating by H JT
"Best service! Shawn gave me a comprehensive review of my home, auto and life insurance needs and now I have a better understanding of what I have and need."
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Grant Evans

October 28, 2024

5  out of  5
rating by Grant Evans
"Shawn and his team are very helpful and professional!"
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Shane Gaffney

October 28, 2024

5  out of  5
rating by Shane Gaffney
"Shawn and his team are extremely professional and very helpful!"
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Megan Evans

October 28, 2024

5  out of  5
rating by Megan Evans
"Shawn and his team were very helpful!"
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Ryan Schweitzer

October 28, 2024

5  out of  5
rating by Ryan Schweitzer
"I was very impressed by Shawn and his team’s professionalism and customer service!"
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Rex Jester

October 28, 2024

5  out of  5
rating by Rex Jester
"Great service!"
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Max Moore

October 28, 2024

5  out of  5
rating by Max Moore
"Great experience. Shawn and his team are very professional!"
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Lauren Hopper

October 28, 2024

5  out of  5
rating by Lauren Hopper
"Shawn and his team are very helpful and professional. Their customer service is second to none!"
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Daniel Salinas

October 9, 2024

5  out of  5
rating by Daniel Salinas
"Shawn and his team are super helpful! Highly recommend them for your insurance needs."
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Marvin Robinson

December 19, 2023

5  out of  5
rating by Marvin Robinson
"State Farm is a great Insurance company and Shawn Wilkins State Farm Insurance Memphis, TN is a great office to do business with…The staff is very helpful in getting you the coverage you need and so professional from top to bottom. Definitely a Top Shelf Insurance Company and affordable… Need Insurance…Contact a local State Farm Insurance Agency near you… You can thank me later ! ! !"
We responded:
"Thank you Mr. Robinson! We highly appreciate your review and thank you for choosing to do business with us! We look forward to seeing you again in our office!"
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Kayla Morris

October 26, 2023

5  out of  5
rating by Kayla Morris
"Everyone is always friendly in the office! Shawn is a great agent and really cares about all of his customers!"
We responded:
"Thank You for your review, Kayla! We appreciate your time with us!"
Profile photo of Joseph Morris

Joseph Morris

October 25, 2023

5  out of  5
rating by Joseph Morris
"Awesome staff and was so easy to switch to. You can tell Shawn loves his job and his customers!"
We responded:
"Thank You Joseph! We are happy to serve you!"
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Stephanie D. Miller

October 19, 2023

5  out of  5
rating by Stephanie D. Miller
"Thorough and personable to work with! Kayla was able to break everything down for me in digestible pieces! These people truly have others' best interests at heart when it comes to insurance."
We responded:
"Thank You Stephanie, we are happy to help!"
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Madison B

October 19, 2023

5  out of  5
rating by Madison B
"Very friendly staff!"
We responded:
"Thank You Madison, we appreciate you!"
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Ecs 7794

September 29, 2023

5  out of  5
rating by Ecs 7794
"Very helpful and always accommodating."
We responded:
"Thank you! We always appreciate your time with us!"
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Louise Todd

July 20, 2023

5  out of  5
rating by Louise Todd
"I love this agency! They are so helpful and nice. I highly recommend them."
We responded:
"Thank You Louise! We appreciate your time with us!"
Profile photo of J P

J P

April 19, 2023

5  out of  5
rating by J P
"Best agent in Memphis. Excellent friendly service and always going the extra mile! Highly recommend!!!"
We responded:
"We are always glad to help! Thank you for the recommendation and we highly appreciate your business! "
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Bill Miller

February 24, 2022

1  out of  5
rating by Bill Miller
"Supporting racist commercials or making them just made me cancel my policy with your company."
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Carl Taylor

January 23, 2022

4  out of  5
rating by Carl Taylor
"Excellent agency"
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Lee Lambert

February 15, 2021

5  out of  5
rating by Lee Lambert
"Wonderful agency! Kind and friendly staffing for years."
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Elena Johnson

January 7, 2021

5  out of  5
rating by Elena Johnson
"Friendly and Helpful"
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Kyana Martin

December 2, 2020

1  out of  5
rating by Kyana Martin
"If I could give 0 stars I would. By far the worst company I’ve ever had to do business with."
Profile photo of Ree “Reese” Jee

Ree “Reese” Jee

December 19, 2019

4  out of  5
rating by Ree “Reese” Jee
"Good"